Tag: Trust

Permission on Purpose - 10 Ways Leaders Can Say “Yes”

open_door_federica

Sometimes I have to work hard at giving myself permission.

I know this might sound kind of silly, but I’ve found a bunch of rules that got programmed into my brain somewhere along the way and anytime I bump up against them these voices in my head start telling me I’m asking for trouble.

While I’d like to think those voices were the result of irritable school teachers or parental lapses, I think many of them were installed for my protection at a point in life when they were needed. The problem is these rules don’t seem to realize that they no longer apply so I have to step in and clear things up. Run a different program.

Sometimes it’s a basic thing like believing I have the right to speak up in a meeting or confront someone who has pushed my boundaries. Other times it’s more personal like difficulty claiming responsibility for something good I accomplish as though I was not being appropriately humble or self-deprecating. Then there are the rules about when it’s ok to be vulnerable or express my emotions.

I suspect my story is not unique.

Some of the most helpful support I’ve received came from people I respect, trust and that I know care about me. Some of these people were leaders and mentors I worked with during my career.

They gave me permission, (encouraged me), to rewrite my mental rulebook so that more of my true self and full potential could be revealed.They provided an alternative message of possibility, freedom and courage. When I was ready, they helped create a safe environment to practice my new-found freedom and then listened and counseled as I shared stories about trying my new wings.

So let’s bring this into the realm of leadership.

It might be tempting to assume people should just figure things out and that they will intuitively understand your intentions. Isn’t this is the age of employee empowerment and engagement? Unfortunately, this attitude neglects the unspoken, internalized rules that many people bring with them to the workplace.

The mental and emotional rules they’ve created to protect themselves will override any posters on the wall or pronouncements in company meetings. You must reach out to people on a personal level and show them that they can trust you, that this is a safe place, and that they really do have permission to swim in the deep end.

Because it’s in the deep end that all the really good stuff happens.

I’d like to suggest these ten “un-rules” as a good place to start, but I suspect that as the trust and confidence in your relationship grows, so might the list.

  1. Yes, you can connect - This is a caring place. We look out for each other.
  2. Yes, you can act - If you are trying to do the right thing, and make a mistake, we’ve got your back.
  3. Yes, you can try - When you stretch to do something new, we’ll stretch with you and support you.
  4. Yes, you can express - Your ideas matter. Your feelings matter. We’ll listen.
  5. Yes, you can celebrate - When you win, we win. We’re gonna be your biggest cheerleaders.
  6. Yes, you can share - If the going gets rough and you are feeling down, we’ll be there for you.
  7. Yes, you can care - Don’t be ashamed to care about the people here and what happens here. We’re a community.
  8. Yes, you can disagree - Tell us what you think. We discuss things openly here and everyone has a say.
  9. Yes, you can ask - If you need help, ask. We’ve all been there and we want to help you succeed.
  10. Yes, you can go - When you are ready for the next step, the next job, the next challenge, we will encourage you.

I bet you have a story.

Someone who came along and pushed you to jump off the high dive or sing a solo in the school play. Someone who wanted to hear what you had to say, and when you said it, made you feel like you were brilliant. Now be that person for someone else.

Let them know they have room to be more, do more and achieve more and that you’ll be there, ready to help and working to create an environment for them to learn and grow. Show them you mean it by your actions, your example, how you treat people around them. Soon they will be ready to step out and give it a try. When they do, WOW! Leadership at its best.

Give yourself permission to be the person who opens the door.

That’s what leaders do.

 

 

 

 

7 Reasons Why Your Message Isn’t Getting Through

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You thought you covered all the bases.

Emails sent to the team? Check.

Timely speech delivered in weekly staff meeting? Check.

Expectations clearly communicated? Check

One-on-one conversations with key team members? Check.

Then why is everyone carrying on as if nothing was said?

Weren’t they all nodding their heads during your PowerPoint presentation?

Didn’t they get the message?

Clearly not.

So, what’s the problem?

The message might not be the problem.

The problem might be you.

Take a look in the mirror and ask these 7 questions:

1. Are you believable?

It helps if people think you know what you’re doing. You need to demonstrate competence in your role and earn respect by getting involved and getting results. This may come in the form of tackling a longstanding challenge on behalf of the team or addressing a complex problem that others have avoided. You don’t have to save the world, just show people you’ve earned the responsibility you’ve been given.

2. Are you trustworthy?

The importance of trust in leadership has been discussed and expounded upon in countless books and articles. If you want people to act on your message they need to believe you will keep your part of the bargain and that you have their interests, not just your own, in mind. Hold yourself to the standards you expect from others. The bigger the ask, the greater the balance you’ll need in your trust account.

3. Are you listening?

When you do all the talking, don’t be surprised when people stop listening. If you make it all about you, your idea, your solution, you as the smartest person in the room…you get the picture. People want to be heard. You don’t have to act on every idea, but you should be open to discussion and debate. To skip this step is to invite passive aggressive behavior and a lot of head-nodding and lip-service. Try starting with questions instead of answers.

“Listening is being willing to be changed by the other person.” Alan Alda

4. Are you inclusive?

When your idea becomes their idea, or better yet, our idea, which is likely better than your original idea anyway…well…that’s a home run. Then what if you just step out-of-the-way and let them drive the change? It doesn’t get much better than that. Bring others in from the beginning, otherwise, expect to do a lot of huffing and puffing because you have decided to pull the train up the hill all by your lonesome. You may get to the top, but it will take a lot longer and require a lot more energy.

5. Are you grateful?

If your track record is to reward a job well done by piling on more work or to take the public credit for successes the team accomplished you can expect a tough road ahead. Gratitude reduces resistance. Make sure you are rewarding the right behaviors and attitudes, and that your intention is sincere, then be generous with your appreciation.

6. Are you humble?

Did you know you can be strong, confident and humble? In fact, some of the greatest leaders in history were known for their humility. Don’t be afraid to ask for help. Be willing to admit when you are wrong, accept tough questions and talk to anyone at any level to gather input. When people sense that you are “with them”, that you are human, they will be more open to what you have to say and what you ask them to do.

7. Are you consistent?

Some leaders put their teams through a never-ending-merry-go-round of impulsive change; chasing after every shiny object that catches their eye and dragging them down rabbit holes. Other leaders set standards for change but then ignore those standards when the top sales person or star performer doesn’t follow through. If you are inconsistent, unpredictable and impulsive your team will begin to dig their heels in to restore some level of fairness, certainty and stability. Soon you’ll be going in circles by yourself.

If all else fails…ask. Sit down with your team and be vulnerable. Ask them why your message isn’t getting through and what you can do to get things back on track. They’ll tell you.

What are other reasons our message might not get through? What are other ways we can help ensure that it does?

 

The Temptation To Take - Six Ways Leaders Create Relationship Debt

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“Never put yourself in a position where you can take from these men.”

Captain Winters, from the HBO Series -“Band of Brothers”

It’s easy to slip into taking.

In the scene where the above quote occurs, Captain Winters is commenting to one of his junior officers about playing poker with the soldiers under his command. When the junior officer asks why the big deal and states that he is just trying to build rapport with his men, the captain replies:

“What if you win?”

Be careful what you take from your team. Over time, a pattern of taking can deplete morale, damage trust, and spawn passive aggressive behavior.

Six Ways We’re Tempted to Take

Taking credit - accepting the praise for an accomplishment or idea that really belongs to the team.

Taking advantage - putting too much burden on a stronger team member or expecting long hours and extra effort without consideration for personal lives.

Taking for granted - failing to acknowledge the efforts of the team or appreciate the behind the scenes, consistent work that keeps the organization humming.

Taking control - taking responsibility away from the team to show them how it should be done or to come to the rescue.

Taking a back seat - expecting the team to take on a challenge the leader is not willing to join or take risks the leader is not willing to accept, failing to lead by example.

Taking heart - depleting the confidence and trust of the team through inconsistency, manipulation, and criticism.

You may not think a little taking here and there will have any real impact, but eventually you will find yourself buried in relationship debt and under water with your team. Before you give in to the temptation to take, consider checking in with the question, “what is my real intention and how will my actions impact this person or the team?”

Leadership is an act of service and leaders at their best are a source of energy, encouragement, growth, and appreciation.

Focus on giving to and caring for your team and they will respond in kind. Tend towards taking and you may gain in the short-term but you will lose in the end.

Your comments, feedback, and stories are welcome and appreciated.

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