Category: Work Life

Between Certainty and Uncertainty

Stay on the platform or step out on the tightrope?

Staying on the platform is to believe we can wrestle the uncertainty out of our organization by adding pages to the policy manual, mastering big data and refining processes down to the smallest tasks.

People must be told what to do and how to do it. Don’t leave anything to chance. Don’t step out on the rope until we are absolutely ready. But by then it may be too late.

The other extreme involves jumping out on the rope, ignoring planning, practice or a reasonable safety net in the belief that faith and imagination will overcome our lack of preparation.

Move fast enough and the problems won’t catch up with you. While perhaps more exciting, this is just another form of avoiding reality.

There is a third alternative, to lead in the tension between certainty and uncertainty. While this may seem the harder path, it is the path that embraces reality. Consider how this applies to many aspects of leadership:

  • Build deep relationships and let people into our lives or keep them at arm’s length to avoid misunderstanding? Can we be connected and consistent?
  • Take risks that may jeopardize our hard-earned success or stick with what has worked? Can we be innovative and intentional?
  • Follow our instinct and intuition or move only when all the data is properly analyzed and the unknowns are eliminated? Can we listen to our heart and our head without becoming paralyzed?
  • Label every problem so that it conforms to existing solutions or recognize that this situation cannot be addressed using what we know? Can we work within the box and still break it when necessary?

Can we embrace the tension between certainty and uncertainty?

To follow an “either / or” mindset doesn’t work. Too much certainty (control) or uncertainty (chaos) and the organization will suffer. Our leadership will be unstable.

We tend to be biased one way or another depending on how our experience has shaped us and where we feel most comfortable. Some people love the predictability and comfort they find in the illusion of certainty. Others are bored with any lack of movement and seek uncertainty whether or not it serves a purpose.

The challenge is to appreciate that organizations and leadership are unpredictable and messy. Change and risk are part of the deal. At the same time, we can use our creativity and imagination to build information, systems, and processes that improve our chances of success.

Learning to be aware of our need for both certainty and uncertainty can help us navigate the right balance as we lead our organizations across the tightrope.

Leading in Impermanence

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“It is said an Eastern monarch once charged his wise men to invent him a sentence to be ever in view, and which should be true and appropriate in all times and situations. They presented him the words, “And this too, shall pass away.” How much it expresses! How chastening in the hour of pride! How consoling in the depths of affliction!” - Abraham Lincoln

Let me start with a small confession…

I sometimes wonder, in the midst of a meeting where people are tearing their hair out and tearing at each other, whether anyone remembers that none of this will matter someday. That these are moments they will never get back.

Before you call me shortsighted or perhaps too judgmental, I mean this topic to be positive and affirming. I don’t want to imply that we should not be passionate about things that are important to us or the organization. I just wonder if sometimes we lose our perspective and that leads us to raise the stakes to a level that doesn’t really apply in the bigger scheme of things.

I’m also not suggesting we spend every day thinking about our impending departure from this life or the inevitable passing away of much of our work.

I am suggesting that we reflect, when it matters, on what it means to know that nothing we are doing or experiencing in the present is permanent.

From this perspective, we recognize that “this too shall pass away” and bring a more mindful approach to our response. We can open ourselves to a deeper truth rather than surrender to the fear, pride or anger of the moment.

We can be aware of and appreciate the experience for what it is without being caught up in thinking there is something we have to escape, control, win or possess. We are no longer as deeply attached to the outcome.

This problem will be followed by the next problem.

This project by the next project.

This place by a different place.

This chapter by a new chapter.

We tend to wear ourselves down and create unnecessary suffering by treating many temporary situations as though they have permanent implications. In letting go of this approach we can help those around us engage in a level of creativity and communication that will be more productive and more helpful to the situation. More in touch with reality.

We bring a sense of lightness to situations that have been made unnecessarily heavy or dark.

Maybe we can even stop taking ourselves so seriously.

(Lincoln was a wonderful example of this approach to leadership).

Many great philosophers, spiritual teachers, and poets encourage us to meditate on this truth, noting that our lives will be deeper, more meaningful and more balanced.

Including that very substantial part of our lives, we call work.

“It is not that we have so little time but that we lose so much. … The life we receive is not short but we make it so; we are not ill provided but use what we have wastefully.”
― Seneca

10 Practices for Leading Lightly

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The nature of leadership is resistance and change.

A constant struggle to bring ideas and opportunities to life and overcome a myriad of obstacles in order to achieve goals which, once achieved, will be replaced by a new set of goals with many of the same challenges. Even if we by nature love the role of leadership, this perpetual cycle can wear us down over time, sapping our creative energy and our joy.

As evidence to this reality, we can observe hundreds if not thousands of articles, blog posts, videos and social media comments in the coming week that will offer various approaches and solutions to all the complexities leaders face. Not only are we confronted with the daily struggle to understand, prioritize and act on the many decisions we will face, but we also have the nagging worry about whether we are “doing it right” in light of our own high expectations those of our bosses, peers, and followers. The pressure can be enormous at times, but more often it is the compound effect of these constant daily struggles that puts us on edge.

How do we deal with this ceaseless demand on our mental and emotional energy and the stress it induces?

As human beings, our first inclination is to either escape, withdraw or act out in an effort to avoid or deflect our discomfort. While this approach may provide some short-term relief it will, over time, add to the problem. It is important to remember that this is a natural temptation. To judge ourselves for being human only makes matters worse. Most leaders have a deep desire to do good work, make a positive impact, care for their team and excel in their mission. Yet these noble intentions alone will not sustain us.

Learning to lead lightly is a series of practices that can help us manage our energy and act in alignment with our best intentions.

  1. Care for your body - Get adequate sleep, exercise regularly and eat healthy foods. This is the source of your physical energy and provides the capacity to follow through on other actions that will serve your leadership effectiveness.
  2. Care for your mind - Learn to relax and quiet your mind through meditation and practice putting your mind into a positive state at the beginning of each day. Take the time to expand your mind through reading, journaling and reflection.This is the source of your mental energy and focus.
  3. Put first things first - Using your time effectively and focusing your attention on the things that matter most rather than the multitude of distractions that offer themselves to you throughout the day will help reduce your worry and frustration. Even what seems like a mindless detour can sap the energy that you need for more important tasks. This allows you to use your energy effectively and feel positive about the contribution you are making.
  4. Learn to be curious - Try approaching the events of the day as a curious observer with an open mind. Make it your intention to see what is unique about each situation and allow yourself be patient and observe before you act. Have fun with it if you can. This allows you to move with rather than resist the challenges of the day.
  5. Keep your perspective - Remember that the vast majority of situations you will face are not life or death, (though people around you may be freaking out). Your body may, at first, tense up and your mind may overreact to the story it creates but when you pause to remember the big picture and what really matters you can move into a more helpful state of mind. This allows you to avoid burning energy on an imaginary crisis.
  6. Let others in - Talking things through with another person, sharing the burden and hearing a different point of view can help you recalibrate and center your thinking so that you are better prepared to make decisions or take action. This is how we tap into the energy of our team and renew our capacity.
  7. Choose your words - How you describe your experiences will have a direct impact on how you feel about them and the way you will react. You can choose to be fascinated instead of frustrated or see an opportunity instead of an obstacle. It may sound overly simplistic, but words do have power. Your mind and body will respond to the way you frame the situation. This allows you to channel your energy in a constructive direction.
  8. Show yourself compassion - You won’t always get it right, respond appropriately or choose wisely and that’s ok. Beating yourself up will not help the situation and will burn a tremendous amount of energy. Treat yourself like a good friend. Offer yourself some wise counsel, give yourself some encouragement and then move on. This allows you to channel your energy into learning and growing.
  9. Laugh and smile - Life is short and work consumes a big chunk of our time. There is no reason we can’t enjoy ourselves in the process. When we laugh and smile our energy is renewed. Sometimes it’s the absurdity of the things that make us upset that can provide the best moments of humor. This gives us a natural energy boost during the day and helps us renew a positive mindset.
  10. Commit an act of kindness - Around us every day there are people who need encouragement, support or a kind word. If you want to boost your emotional energy and give yourself a lift, lift up someone else. It’s tempting to be too busy or too focused to stop and be there for someone else, but that moment may be just the spark that energizes the rest of your day and makes it all feel worthwhile. This is a constant source of renewable energy and best of all it is energy that spreads to others.

Much of the burden we shoulder as leaders is self-imposed. By learning to lead lightly, we can be more available to the people we serve and sustain the emotional, mental and physical energy we need to meet the demands of our work.

 

 

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